Returns & Refunds

Returns Eligibility

You can return most items within 30 days of delivery for a full refund. Items must be unused, in their original packaging and with all accessories included. Fresh food, opened groceries and personal care products cannot be returned for hygiene reasons unless they arrived damaged.

How to Start a Return

• Sign in to your account and open My Orders.
• Choose the order and the items you want to return.
• Print the prepaid label we email you and drop the parcel at any collection point.

Refunds

Once your return arrives we inspect it within two business days. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days.

Damaged or Wrong Items

If something arrives damaged or is not what you ordered, contact us within 48 hours with a photo and we will send a replacement or refund straight away, at no cost to you.